Have questions? No problem! At geniusaitechnologies.com, we answer the most common questions about shopping, shipping, and using our products.
- Ordering and Payment
Q1: How do I place an order?
A: Select the items you like, click “Add to Cart,” then click “Checkout” in the shopping cart. Fill in your shipping information and complete the payment.
Q2: What payment methods are available?
A: We accept credit cards (Visa, MasterCard, American Express), debit cards, and other online payment methods (such as PayPal).
Q3: Can I modify or cancel my order after placing it?
A: Once your order is confirmed and paid, we will process it as quickly as possible. If you need to modify or cancel your order, please contact us through Customer Service as soon as possible. We will do our best to assist, but we cannot guarantee cancellations for all orders. - Shipping and Logistics
Q4: How long does shipping take?
A: Standard items typically ship 3–5 business days after order confirmation. Large furniture items may take 7–10 business days. Delivery time depends on the shipping company and your address. Q5: Do you ship outside the US?
A: Yes, we ship within the US and internationally.
Q6: How can I track my order?
A: After shipment, we will send tracking information via email or SMS. You can use the provided tracking number to check the delivery progress. - Returns, Exchanges, and Refunds
Q7: Can I return or exchange items?
A: Yes. You can request a return or exchange within 7 days of receiving the item. The item must be unused, undamaged, and in its original packaging. Sale or clearance items are not eligible for returns or exchanges.
Q8: Who pays for return or exchange shipping?
A: If there are quality issues with the item, our website will cover the shipping costs. If the return or exchange is for personal reasons, the shipping costs are the customer’s responsibility.
Q9: How long does a refund take?
A: After the item is returned and inspected, the refund will generally be made to the original payment method within 7 business days. - Product and Maintenance
Q10: Are fabric sofas and plush sofa covers washable?
A: We recommend washing according to the care label instructions. Most removable fabric sofa covers can be machine washed in cold water on the gentle cycle. Plush sofa covers are recommended to be hand washed or dry cleaned.
Q11: How should dressing tables, dressing stools, and wall cabinets be cared for?
A: We recommend keeping them out of direct sunlight and away from hot and humid environments. Dust with a dry cloth and regularly use wood or surface conditioner to maintain the shine.
Q12: Do I need to assemble the product myself?
A: Most furniture products require simple assembly. We will provide detailed instructions and the necessary tools. - Customer Support
Q13: How can I contact customer service?
A: You can contact us by email or phone chat.
Q14: Do you offer custom furniture?
A: Sorry, we currently do not offer custom furniture.